Connecting Telegram brings your customer and prospect direct messages into Unibox alongside email, WhatsApp, and LinkedIn. Klipy captures individual conversations—not group chats or channels. Telegram connects via phone number authentication through Unipile, the same infrastructure used for WhatsApp and LinkedIn.Documentation Index
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Before you start
- You must have an active Telegram account.
- Have your phone nearby—Telegram sends a verification code via SMS or the Telegram app.
- Use the Telegram account where you have customer and prospect conversations.
Connect Telegram
Enter your phone number
Follow the prompts to start the Telegram connection via Unipile. Enter the phone number tied to your Telegram account.
Verify with the code
Telegram sends a verification code—either as an SMS to your phone or as a message in the Telegram app (if you’re already logged in elsewhere). Enter the code when prompted.
If you have Two-Step Verification (a second password) enabled in Telegram, you’ll need to enter that as well during the Unipile flow.
After connecting
- New Telegram messages appear in Unibox in real time.
- You can reply to conversations from inside Klipy.
- Conversations link to contact records where Klipy can match the Telegram user.
Disconnect Telegram
Go to Settings → Channels → Telegram and click Disconnect. You can also terminate the session directly in the Telegram app under Settings → Privacy and Security → Active Sessions.Frequently asked questions
Does Klipy capture Telegram group chats or channels?
Does Klipy capture Telegram group chats or channels?
No. Klipy captures direct (private) messages only. Group chats, channels, and bots are not processed.
Do I need a Telegram Business or API account?
Do I need a Telegram Business or API account?
No. Klipy connects to your regular Telegram account via phone number authentication—the same account you use for personal and business DMs. A separate API account is not required.
Is Telegram a common channel for B2B sales?
Is Telegram a common channel for B2B sales?
In some regions and industries (Southeast Asia, Eastern Europe, parts of the Middle East and Latin America), Telegram is a primary business communication channel. If your prospects or customers use Telegram, connecting it ensures those conversations are tracked in your CRM alongside email and other channels.
Why does Klipy use Unipile for Telegram?
Why does Klipy use Unipile for Telegram?
Unipile is an aggregation layer for messaging channels. Klipy uses Unipile so that Telegram, WhatsApp, and LinkedIn conversations all surface in the same Unibox interface with a consistent experience.
How far back does Klipy import Telegram history?
How far back does Klipy import Telegram history?
Recent conversation history is synced on first connection. The exact backfill window depends on Telegram’s API; typically the most recent conversations are available immediately.
Does connecting Telegram affect my Telegram account?
Does connecting Telegram affect my Telegram account?
Connecting Klipy creates an active session similar to Telegram Web. It does not send messages, join groups, or take visible actions on your behalf.
What if my Telegram session expires?
What if my Telegram session expires?
If the session becomes inactive (for example, due to long inactivity or Telegram terminating sessions), you’ll need to reconnect by going back to Settings → Channels → Telegram and re-authenticating.
Can multiple team members connect their own Telegram?
Can multiple team members connect their own Telegram?
Yes. Each Klipy user connects their own Telegram account independently—your messages are not shared with teammates unless you’re viewing the same contact record.
Does Klipy work with Telegram bots?
Does Klipy work with Telegram bots?
No. Klipy is designed for human-to-human conversation tracking. Messages from Telegram bots are not captured or tracked.