If your transcript hasn’t appeared 15 minutes after the meeting ended, processing may have stalled. Here’s what to check and when to contact support.
After a meeting ends, Klipy processes the recording to produce a transcript, summary, and action items. This usually takes a few minutes. If nothing appears 15 minutes after your meeting ended, processing may have stalled.
Screenshot coming soon: Meeting detail page with the transcript stuck on Processing…
Did the notetaker actually join the meeting?
Klipy can only process a recording if the notetaker was present and admitted into the meeting. If the bot was left in the waiting room or never joined, there’s no recording to process.Check Meetings in Klipy to see if the meeting is listed. If it doesn’t appear at all, the notetaker likely didn’t join. See why the notetaker might not have joined →
Screenshot coming soon
Screenshot coming soon: Meetings list confirming whether the meeting (and bot) actually appears
Was the meeting very long?
Recordings over 90 minutes may take longer to process due to the volume of audio. If your meeting was unusually long, allow up to 30 minutes before escalating.
Did the meeting end abruptly?
If the call dropped, the host ended it unexpectedly, or the recording failed on the meeting service side, Klipy may have received an incomplete or corrupted recording. In these cases, processing can fail silently.
