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You can upgrade, downgrade, add or remove seats, or cancel at any time from Settings → Billing. When the change actually takes effect depends on which kind of change it is.

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When does it take effect?

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Upgrades and added seats are instant

Moving from Free to a paid plan, moving up a tier, or adding a seat all take effect the moment you confirm the change. You’re never left waiting for more tokens or more room for your team — the point of upgrading is to unblock you, so it happens right away.
Billing for an upgrade or an added seat adjusts per your plan at the time of the change. Check Settings → Billing for the exact amount before you confirm.

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Downgrades, removed seats, and cancellations wait until the period ends

Moving down a tier, removing a seat, or cancelling entirely all take effect at the end of your current billing period — not the moment you make the change. Until then, your plan, your seats, and your tokens stay exactly as they were. This means you always get what you already paid for. There’s no scenario where a downgrade or a cancellation cuts off access mid-period.
If you downgrade to a tier with fewer included tokens, any unused tokens above the new tier’s allowance don’t carry over once the switch takes effect at the end of the period.

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Plans and limits

Compare plans, included tokens, and lifetime tiers.

Billing FAQ

Common questions about overage, plans, and running out of tokens.
Last modified on July 30, 2026