The Unibox gets a UI overhaul, and messaging threads are now linked directly to interactions. You can open, read, and reply to a specific chat right from the interactions page.
What changed
- Thread-to-interaction linking: every messaging thread, whether email, LinkedIn, or WhatsApp, is now tied to its interaction record.
- Inline reply from interactions: open an interaction and reply to the original thread without navigating away.
- Refreshed UI: a cleaner layout, better thread previews, and smoother transitions between conversations.
Who it's for
Anyone working deals across more than one channel. Before this, threads and interaction records lived in separate views: you'd read an interaction summary, then go hunt for the original thread to reply. Now the context and the reply live in one place.
How to use it
Open any interaction with a linked messaging thread, read the context, and reply inline. No switching views. See how Klipy captures every channel on the product overview.