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Documentation Index

Fetch the complete documentation index at: https://klipy.ai/docs/llms.txt

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booking.cancelled

What this event means

booking.cancelled is emitted when a confirmed booking is cancelled. The cancellation_reason field will contain the reason provided, if any.

Webhook type

booking.cancelled

Internal source mapping

Internal eventTrigger path
booking.cancelledNylas booking lifecycle webhook booking.cancelled type is received and the booking record is marked cancelled.

Payload example

{
  "type": "booking.cancelled",
  "object": "event",
  "data": {
    "id": "jx7abc123def456",
    "title": "30 min intro call",
    "description": null,
    "status": "cancelled",
    "start_time": 1748736000000,
    "end_time": 1748737800000,
    "timezone": "America/New_York",
    "organizer": {
      "name": "Jane Smith",
      "email": "jane@yourcompany.com"
    },
    "attendee": {
      "name": "Alex Johnson",
      "email": "alex@prospect.com"
    },
    "guests": [],
    "external_id": "bkg_x9y8z7",
    "cancellation_reason": "Scheduling conflict"
  }
}

Delivery and idempotency handling

  • Use data.id as the primary idempotency key.
  • data.cancellation_reason may be null if no reason was provided.
  • Cancel any downstream reminders or CRM tasks associated with this booking on receipt.
Last modified on May 3, 2026