> ## Documentation Index
> Fetch the complete documentation index at: https://klipy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I manage people in Klipy?

> Klipy creates a person record from anyone who emails a connected inbox, or you add one manually. Enrichment fields are optional and stay editable.

Klipy creates a person record automatically for anyone who emails one of your connected inboxes, or you can add one manually. Records carry core details (name, email, phone, role) plus optional enrichment fields (social links, department). Enrichment fields fail silently — they're left blank if no data is found, with no error. Every field, enriched or not, is directly editable.

## How a person record appears

Most people in Klipy show up without any manual work on your part. The moment someone emails a connected inbox — Gmail or Outlook via Nylas — Klipy captures the sender and creates a person record for them if one doesn't already exist. This is how your contact list fills in as normal email activity happens; there's no import step required for people you're already corresponding with.

You can also add a person yourself. Use this when you want a record to exist before any email has been exchanged — for example, a referral you haven't emailed yet, or someone you met at an event. Create the record from the People section, or add someone directly from a company record so the link between them is set from the start.

Once a person record exists, Klipy links it to a company automatically when the email domain matches a known company, or you can link it yourself. The person page shows their core details alongside any company they're linked to, their recent interactions, and any notes or tags attached to them.

## Editing a person record

Every field on a person record is directly editable — this includes fields that were auto-created from an email and fields that came from enrichment. There's no distinction in the UI between a field you typed and a field Klipy filled in; both are stored and edited the same way, and you can overwrite either at any time.

<Steps>
  <Step title="Open the person record">
    Go to the person's page from the People section, from a company they're linked to, or from any email thread or meeting that mentions them.
  </Step>

  <Step title="Edit any field directly">
    Click into a field — name, email, phone, role, department, or a social link — and type your correction or addition. Changes save without a separate "edit mode" or confirmation step.
  </Step>

  <Step title="Link or unlink a company">
    If the wrong company is linked, or no company is linked yet, set it directly on the person record. This doesn't require the company record to already have every field filled in.
  </Step>
</Steps>

## The enrichment reality

Some fields on a person record — social links and similar details beyond what you typed or what came from an email — are meant to be filled in automatically by enrichment. Enrichment is optional in the literal sense: if it doesn't find data for a person, the field is simply left blank. There's no error message, no warning icon, and no "enrichment failed" notice anywhere on the record.

There's also no re-enrich button. If a field stays blank, Klipy won't automatically retry filling it in later, and there's no control to trigger another attempt yourself. The fastest way to complete a blank field is to type the answer in yourself, since you likely know it already (a phone number, a LinkedIn URL) even when an external lookup didn't find it.

This is the same behavior as company enrichment — see [Why is a company's enrichment data empty?](/docs/faq/why-is-enrichment-empty) for the fuller explanation of why enrichment fails silently rather than surfacing an error.

<AccordionGroup>
  <Accordion title="Where do person records in Klipy come from?">
    Klipy creates a person record automatically when someone emails a connected inbox for the first time, or you can add one manually from the People section or from a company record.
  </Accordion>

  <Accordion title="Can I edit a field that Klipy filled in through enrichment?">
    Yes. Every field on a person record is directly editable, whether it was typed manually, captured from an email, or filled in by enrichment. There's no locked or read-only field.
  </Accordion>

  <Accordion title="Why is a field on a person record still blank?">
    Enrichment for that field either wasn't attempted or didn't find data, and it fails silently — no error is shown. The field stays blank until you fill it in yourself; there's no re-enrich button to trigger another attempt.
  </Accordion>

  <Accordion title="Does Klipy automatically link a person to a company?">
    Yes, when the person's email domain matches a company record Klipy already knows about. You can also link or unlink a company yourself at any time on the person record.
  </Accordion>
</AccordionGroup>