> ## Documentation Index
> Fetch the complete documentation index at: https://klipy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Why won't an old meeting recording play?
> Klipy stores recap and transcript separately from the video. If the provider deletes the video before Klipy saves it, the recording is unrecoverable.
The meeting recording provider only stores raw video and audio for a limited window. If Klipy's copy wasn't fully saved before that window closed, the video is gone permanently. When transcription finished first, the Recap and Transcript tabs on that recording still work, because they're stored as their own records separately from the video.
## What you'll see
Opening an older recording, the video section shows "Recording couldn't be saved - please contact our team for assistance," or it stays on "Processing recording… this can take a few minutes" and never finishes. The rest of the recording page — the Recap tab and the Transcript tab — can still load normally even when the video won't play.
Screenshot coming soon
## Why it happens
Klipy's recording provider only holds the raw video and audio it captured for a limited retention window before deleting its copy. Klipy downloads and stores its own copy of that video separately, but if that download didn't complete before the provider's window closed, there's nothing left anywhere to fetch or re-process — the video itself is gone for good.
The recap and transcript don't depend on the video being present, because Klipy stores them as their own records once transcription finishes, rather than re-reading them from the video each time you open the page. So if transcription had already completed before the media disappeared, the recap and transcript are unaffected. If transcription hadn't finished by the time the video was deleted, there's nothing left to recover at all — not the video, and not the transcript.
## What to do now
Check whether the recap has content. If it does, that content is unaffected by the video being gone — it's a separate stored record, not pulled from the video.
Screenshot coming soon
Check whether the transcript has content. Like the recap, it's stored on its own and works independently of the video.
If both the Recap and Transcript tabs have content, that's everything recoverable for this meeting. The missing video does not affect either of them.
There's no workaround at this point. Transcription hadn't finished before the video was deleted, so nothing was captured to fall back on, and the recording can't be restored.
## When to contact us
Contact support if an old recording won't play and you want confirmation it's genuinely unrecoverable, or if this happens on a recent recording — that's unusual and worth reporting rather than something to expect on a normal timeline.
No, not if transcription had already finished. Klipy stores the recap and transcript as their own records once processing completes, so they survive even after the provider's copy of the video is deleted.
This happens when transcription hadn't finished before the video was removed from the provider's side. With no transcript captured and no video left to re-process, the page has nothing to show and the state never resolves on its own.
No. Once the provider's copy of the video is deleted and Klipy never fully saved its own copy, there's no source left to restore the video from, for support or otherwise.
It's specific to recordings where Klipy's video download didn't complete before the provider's retention window closed. Most recordings finish saving well within that window; this shows up on older recordings where something interrupted that save.