> ## Documentation Index
> Fetch the complete documentation index at: https://klipy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does my transcript show Unknown speakers?

> Klipy matches each transcript speaker to a contact after storing it. If matching fails, or no name was captured, that speaker shows as Unknown.

Klipy stores a meeting's raw transcript first, then tries to match each speaker to a calendar attendee or existing contact. If that matching step fails, Klipy keeps the transcript unchanged and doesn't retry, so only the speaker link is lost. A speaker also shows as "Unknown" if no name was ever captured.

## What you'll see

* The transcript text reads normally and in full — every word said is there.
* One or more speakers may be missing their linked contact, so their name shows without a way to open that person's record.
* A speaker may be labeled "Unknown" outright instead of a real name.

<Frame caption="Screenshot coming soon: Transcript view with a speaker labeled Unknown">
  <div style={{padding:'2.5rem 1rem',textAlign:'center',border:'1px dashed currentColor',borderRadius:'12px',opacity:0.55}}>Screenshot coming soon</div>
</Frame>

## Why it happens

Klipy stores the raw transcript from the recording first. In a separate step afterward, it tries to match each speaker in that transcript to a calendar attendee or an existing contact, so the transcript can link a name to the right person's record. Two different causes produce the same visible result — a missing or "Unknown" speaker label — while the transcript content itself is unaffected either way:

* **Matching failed.** Klipy keeps the transcript exactly as it was downloaded and doesn't retry the match or flag the gap anywhere — only the speaker-to-contact link is lost, never the words themselves.
* **No name was captured.** If the meeting recorder never captured a name for a given speaker in the first place, that speaker shows as "Unknown" regardless of whether matching would have succeeded.

## What to do now

<Steps>
  <Step title="Read the transcript for context">
    The transcript content itself is never affected by a failed speaker match, so you can usually identify an unlabeled or "Unknown" speaker from what they say and how others respond to them.
  </Step>

  <Step title="Check the meeting's attendee list">
    Cross-reference the calendar invite or the meeting's participant list to work out who an "Unknown" or unlinked speaker most likely is.

    <Note>
      There's no in-product way to fix a failed speaker link or relabel a speaker today. This only affects the name-to-contact link, not the transcript text.
    </Note>

    <Frame caption="Screenshot coming soon: Meeting attendee list / calendar invite used for cross-reference">
      <div style={{padding:'2.5rem 1rem',textAlign:'center',border:'1px dashed currentColor',borderRadius:'12px',opacity:0.55}}>Screenshot coming soon</div>
    </Frame>
  </Step>
</Steps>

## When to contact us

Contact support if getting a specific speaker linked to their contact record matters for that meeting's follow-up — for example, if you need the CRM record tied to a particular voice in the transcript.

<AccordionGroup>
  <Accordion title="Does a failed speaker match affect the transcript text itself?">
    No. Klipy stores the raw transcript before attempting to match speakers to contacts, so a failed match only affects the name-to-contact link, never the words that were said.
  </Accordion>

  <Accordion title="Can I manually relabel an Unknown speaker?">
    Not today. There's no in-product control to rename a speaker or manually link them to a contact after the match attempt fails.
  </Accordion>

  <Accordion title="Why would a speaker be Unknown even when everything else in the meeting worked?">
    If the meeting recorder never captured a name for that speaker, Klipy labels them "Unknown" regardless of whether the contact-matching step would have otherwise succeeded. It's a separate cause from a failed match.
  </Accordion>

  <Accordion title="Does a missing speaker link affect the meeting recap?">
    The recap and transcript are stored as their own records, so a failed speaker-to-contact link on the transcript does not remove or alter the recap's content.
  </Accordion>
</AccordionGroup>