> ## Documentation Index
> Fetch the complete documentation index at: https://klipy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Klipy's refund policy?

> Klipy's terms don't include a standard refund provision. Here's what to know before buying, and what to do if you have a billing concern.

Klipy's **terms of service do not include a refund provision**. Charges for subscription plans are non-refundable under standard terms.

[Read the full terms of service →](https://klipy.ai/legal/terms)

## What this means in practice

* Monthly and annual subscription charges are not eligible for refunds after the billing date.
* Cancelling your subscription stops future charges but does not trigger a refund of the current period.
* Unused tokens from a billing period do not roll over and are not refunded.

## Before you purchase

Klipy has a **free plan** that lets you try the core product without a credit card or time limit. This is the best way to evaluate Klipy before committing to a paid plan.

[What's included in the free plan →](/docs/faq/free-trial)

## If you have a specific billing concern

If you believe you were charged in error, or if you have an exceptional circumstance, contact Klipy support via the chat widget inside the app. The support team reviews billing concerns on a case-by-case basis.

When you reach out, include:

* The email address on your account
* The charge amount and date
* A brief description of the issue

<Note>
  Billing dispute decisions are at Klipy's discretion and are not guaranteed. Raising a concern doesn't guarantee a refund.
</Note>

<CardGroup cols={2}>
  <Card title="How to cancel your subscription" icon="x-circle" href="/docs/faq/cancel-subscription">
    Cancel before your next billing cycle to stop future charges.
  </Card>

  <Card title="Does Klipy offer a free trial?" icon="gift" href="/docs/faq/free-trial">
    Evaluate Klipy on the free plan before upgrading.
  </Card>
</CardGroup>