> ## Documentation Index
> Fetch the complete documentation index at: https://klipy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my transcript stuck?

> If your transcript hasn't appeared 15 minutes after the meeting ended, processing may have stalled. Here's what to check and when to contact support.

After a meeting ends, Klipy processes the recording to produce a transcript, summary, and action items. This usually takes a few minutes. If nothing appears **15 minutes after your meeting ended**, processing may have stalled.

## What to check first

<Frame caption="Screenshot coming soon: Meeting detail page with the transcript stuck on Processing…">
  <div style={{padding:'2.5rem 1rem',textAlign:'center',border:'1px dashed currentColor',borderRadius:'12px',opacity:0.55}}>Screenshot coming soon</div>
</Frame>

<AccordionGroup>
  <Accordion title="Did the notetaker actually join the meeting?">
    Klipy can only process a recording if the notetaker was present and admitted into the meeting. If the bot was left in the waiting room or never joined, there's no recording to process.

    Check **Meetings** in Klipy to see if the meeting is listed. If it doesn't appear at all, the notetaker likely didn't join. [See why the notetaker might not have joined →](/docs/faq/notetaker-not-joining)

    <Frame caption="Screenshot coming soon: Meetings list confirming whether the meeting (and bot) actually appears">
      <div style={{padding:'2.5rem 1rem',textAlign:'center',border:'1px dashed currentColor',borderRadius:'12px',opacity:0.55}}>Screenshot coming soon</div>
    </Frame>
  </Accordion>

  <Accordion title="Was the meeting very long?">
    Recordings over 90 minutes may take longer to process due to the volume of audio. If your meeting was unusually long, allow up to 30 minutes before escalating.
  </Accordion>

  <Accordion title="Did the meeting end abruptly?">
    If the call dropped, the host ended it unexpectedly, or the recording failed on the meeting service side, Klipy may have received an incomplete or corrupted recording. In these cases, processing can fail silently.
  </Accordion>
</AccordionGroup>

## What to do if it's been 15 minutes

If the transcript is still showing as "processing" or isn't appearing at all 15 minutes after the meeting ended, contact support with:

* The meeting title and date/time
* The video service used (Zoom, Google Meet, or Teams)
* Whether the Klipy notetaker appeared in the participant list

The support team can check the processing pipeline and manually trigger a retry if needed.

## What gets generated after processing

Once a meeting finishes processing, Klipy creates:

* **Transcript** — full text of what was said, attributed by speaker
* **Summary** — a structured recap with key topics, decisions, and next steps
* **Action items** — tasks extracted from the conversation
* **Follow-up drafts** — suggested email follow-ups to attendees, ready for your approval

<Note>
  All AI outputs — including follow-up emails — go into your approval queue. Nothing is sent automatically.
</Note>

<CardGroup cols={2}>
  <Card title="Why didn't Klipy join my meeting?" icon="circle-x" href="/docs/faq/notetaker-not-joining">
    Troubleshoot a missed meeting.
  </Card>

  <Card title="How to auto-join all meetings" icon="video" href="/docs/faq/notetaker-auto-join">
    Make sure Klipy is configured to join future calls.
  </Card>
</CardGroup>