> ## Documentation Index
> Fetch the complete documentation index at: https://klipy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why did my inbox stop syncing?

> Email connections can drop when OAuth tokens expire or permissions change. Here's how to reconnect Gmail or Outlook to Klipy in under a minute.

Email connections occasionally drop — typically when an OAuth token expires, your password changes, or your IT department revokes app permissions. When this happens, Klipy stops receiving new emails and will notify you that your connection needs attention.

## How to reconnect

The reconnection flow is identical to the original connection: a standard OAuth pop-up that re-authorizes Klipy's access.

<Steps>
  <Step title="Go to Settings → Integrations">
    Open **Settings** in the top-right corner of Klipy, then navigate to **Integrations** (or **Connected channels**).
  </Step>

  <Step title="Find your disconnected email">
    Your Gmail or Outlook account will appear with a warning indicator — typically a red or orange status badge showing the connection is inactive.

    <Frame caption="Screenshot coming soon: Settings → Integrations row for Gmail/Outlook with a red/orange disconnected badge">
      <div style={{padding:'2.5rem 1rem',textAlign:'center',border:'1px dashed currentColor',borderRadius:'12px',opacity:0.55}}>Screenshot coming soon</div>
    </Frame>
  </Step>

  <Step title="Click Reconnect">
    Click the **Reconnect** button next to your email account. This opens the same OAuth pop-up you used when you first connected.
  </Step>

  <Step title="Authorize access">
    Select your account in the pop-up and approve access. The connection re-establishes immediately and Klipy resumes syncing.

    <Note>
      You don't lose any existing data when you reconnect. Klipy will pick up new emails from the point the connection was restored.
    </Note>

    <Frame caption="Screenshot coming soon: Reconnect button and the resulting OAuth pop-up">
      <div style={{padding:'2.5rem 1rem',textAlign:'center',border:'1px dashed currentColor',borderRadius:'12px',opacity:0.55}}>Screenshot coming soon</div>
    </Frame>
  </Step>
</Steps>

## Common reasons email disconnects

<AccordionGroup>
  <Accordion title="OAuth token expired">
    Google and Microsoft issue access tokens that expire periodically. When they do, the connection needs to be re-authorized. This is normal and expected — it's a security feature of OAuth.
  </Accordion>

  <Accordion title="Password or security settings changed">
    Changing your email password, enabling two-factor authentication, or updating security settings often invalidates existing OAuth tokens.
  </Accordion>

  <Accordion title="IT admin revoked app permissions">
    If your organization uses Google Workspace or Microsoft 365 with admin-managed permissions, your IT administrator may have removed Klipy's authorization. Contact your IT team to re-approve the OAuth app before reconnecting.
  </Accordion>

  <Accordion title="Too many connected apps">
    Some organizations limit the number of third-party apps that can have OAuth access. If reconnecting fails repeatedly, check with your IT administrator.
  </Accordion>
</AccordionGroup>

## Still not working?

If the connection drops again immediately after reconnecting, or if you receive an error during the OAuth flow, contact support with:

* Your email provider (Gmail or Outlook)
* The error message you see, if any
* Whether your organization uses Google Workspace or Microsoft 365

<CardGroup cols={2}>
  <Card title="Which email providers are supported?" icon="mail" href="/docs/faq/supported-email-providers">
    Check which email and calendar providers Klipy works with.
  </Card>

  <Card title="Connecting email and calendar" icon="plug" href="/docs/guides/connecting-email-calendar">
    Full setup guide for email and calendar connections.
  </Card>
</CardGroup>