> ## Documentation Index
> Fetch the complete documentation index at: https://klipy.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I contact Klipy support?

> Ask Hey Klipy first. If it can't answer from the docs, a Message the founder card opens a direct Intercom chat with the Klipy team, free for all users.

Start with Hey Klipy, Klipy's in-app help assistant (the floating button, bottom-right). If it can't answer from Klipy's documentation, a "Message the founder" card opens a direct chat with the Klipy team. You can also open that chat anytime from the Get help item in Klipy's sidebar. Neither costs tokens; both are available to every user.

## Start with Hey Klipy

Before reaching out to the team directly, ask Hey Klipy first: click the floating blue button in the bottom-right corner of the screen and type your question. Hey Klipy reads Klipy's documentation to answer product and how-to questions, and for a lot of "how do I..." or "why is this happening" questions, it can resolve things faster than waiting on a reply. See [How do I get answers from Klipy?](/docs/guides/ask-klipy) for how to open it and what to ask.

Hey Klipy also auto-detects the contact, company, or deal you're currently viewing, so you can ask a question in context instead of restating what page you're on. This is the fastest path for most questions, since Klipy's documentation is being actively maintained and Hey Klipy is reading it directly, rather than a stale or generic knowledge base.

<Steps>
  <Step title="Open Hey Klipy">
    Click the floating button in the bottom-right corner of the screen (it's hidden on booking, OAuth, and embedded pages).
  </Step>

  <Step title="Ask your question">
    Type what you're trying to do or what's going wrong, in plain language.
  </Step>

  <Step title="Let Hey Klipy check the docs">
    Hey Klipy searches Klipy's documentation for an answer. If it finds one, you're done. If it can't answer from the docs, it says so and moves you to the next step automatically.
  </Step>
</Steps>

## When "Message the founder" appears

If Hey Klipy searches Klipy's documentation and can't find an answer to your question, it doesn't guess or make something up. A card appears in the chat labeled "Still need help? Message the founder," with a "Message Founder" button underneath. Clicking it opens a direct chat with the Klipy team through Intercom, without navigating to a separate page or losing your place in the app.

<Frame caption="Screenshot coming soon: Hey Klipy chat panel showing the &#x22;Still need help? Message the founder&#x22; card and button">
  <div style={{padding:'2.5rem 1rem',textAlign:'center',border:'1px dashed currentColor',borderRadius:'12px',opacity:0.55}}>Screenshot coming soon</div>
</Frame>

* **When it appears** — only when Klipy's documentation genuinely doesn't cover your question. If Hey Klipy already answered you from the docs, you won't see this card.
* **Where it appears** — directly in the Hey Klipy chat you were already using, so there's no separate contact page to hunt for.
* **Who answers** — a real person on the Klipy team, not a canned reply.

## Opening chat anytime from the sidebar

You don't have to go through Hey Klipy first to reach the Klipy team. The sidebar has a Help menu (look for the life-buoy icon), and inside it a "Get help" item that opens the exact same Intercom chat directly, whether or not you've asked Hey Klipy anything. Use this when you already know you need a person and don't want to go through the docs-search step first.

The same Help menu also has links to Roadmap & Requests, for browsing or voting on feature requests, and Docs & guides and Changelog, which open Klipy's public documentation and changelog outside the app. But for reaching a human on the Klipy team, "Get help" is the one that matters, and it's the same underlying chat as the "Message the founder" card.

There's no separate ticket form to fill out and no queue to wait in before you're allowed to type a message. Clicking "Get help" opens the chat immediately, whether or not you've asked Hey Klipy anything beforehand, so it works equally well as your very first step or as a fallback after Hey Klipy couldn't answer.

## What contacting support costs

Reaching the Klipy team, whether through the "Message the founder" card or the "Get help" sidebar item, doesn't cost tokens and isn't limited by your plan. Every Klipy user, on any tier, has access to this same chat. Asking Hey Klipy questions from the docs beforehand is also free of any token charge, since it's answering from published documentation rather than doing agent work against your CRM data.

<AccordionGroup>
  <Accordion title="Do I have to ask Hey Klipy before I can talk to a person?">
    No. You can open the same Intercom chat directly from the Get help item in the sidebar at any time, without asking Hey Klipy anything first.
  </Accordion>

  <Accordion title="Is contacting Klipy support limited to certain plans?">
    No. Both the "Message the founder" card and the "Get help" sidebar item are available to every Klipy user regardless of plan, and neither consumes tokens.
  </Accordion>

  <Accordion title="Who actually answers when I message the founder?">
    The chat opens through Intercom to the Klipy team. Message history persists on Intercom's side, so the team has context if you follow up later.
  </Accordion>

  <Accordion title="Where else can I find help besides live chat?">
    The same sidebar Help menu links to Roadmap & Requests (feature voting) and to Klipy's public Docs & guides and Changelog, which open outside the app.
  </Accordion>
</AccordionGroup>